Follett LLC (Easton)

  • Customer Care Process Specialist

    Job ID
    Customer Service
    Regular Full-Time
  • Overview

    Innovative, international, and customer-focused, Follett LLC leads the ice making/dispensing and medical-grade refrigeration industry in designing and manufacturing the highest quality, innovative products for foodservice and healthcare markets. Our success has been written by the hundreds of employees who have proudly been part of Follett’s 70-year history.

    Follett offers many interesting career opportunities, all of which encourage growth and development and contribute to the success of the company. The development and promotion of talent is a high priority at Follett.

    We are looking for an individual to join our Team as a Customer Care Process Specialist in our Bethlehem, PA Facility.

    Customer Care Process Specialist is an individual who is responsible for managing a project’s lifecycle-initiation, planning, execution, control, and closure. Looking for an individual who will regularly communicate with the customer care manager to identify training needs. Will manage all aspects of brokered installations and authorized services, service invoice processing, preventative maintenance completion, etc., ensuring that administrative processes are executed to meet budget, delivery, and quality standards. Develop and publish key business reports for ongoing continuous improvement and customer satisfaction.

    About you:

    • Customer care experience
    • Process-oriented
    • Attention to detail
    • Excellent verbal and written communication skills; able to present clean, organized and thorough information and data appropriate for intended audience.
    • Strong problem solving and analytical skills.
    • Ability to work in a fast-paced environment.


    If you want your contribution to be appreciated and valued, consider the wide array of benefits and perks Follett is proud to offer:


    • Working in a culture committed to teamwork, innovation, honesty, integrity, and respect.
    • Competitive compensation and benefits program.
    • Promoting health and wellness encouraged by wellness incentive program.
    • Educational Assistance and Leadership Development.
    • Sharing in the company’s success through profit sharing.

    If this excites you, then Follett is where you’ll want to continue your career. Submit your most recent resume.

    Follett LLC is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants.


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