Follett LLC (Easton)

  • Technical Service Representative (Mechanical/Electrical/Electronics/HVAC/Refrigeration Industry)

    Job ID
    Technical Service
    Regular Full-Time
  • Overview

    Innovative, international, and customer-focused, Follett LLC leads the ice making/dispensing and medical-grade refrigeration industry in designing and manufacturing the highest quality, innovative products for foodservice and healthcare markets. Our success has been written by the hundreds of employees who have proudly been part of Follett’s 70-year history.

    Follett offers many interesting career opportunities, all of which encourage growth and development and contribute to the success of the company. The development and promotion of talent is a high priority at Follett.

    We are looking for an individual to join our Team as a Technical Service Representative (Mechanical/Electrical/Electronics/HVAC/Refrigeration Industry) in our Bethlehem, PA Facility

    Resolves customer service problems by:

    • Assisting technicians and service agents to trouble­shoot equipment problems
    • Investigate problems and coordinate their resolu­tion through appropriate service agencies
    • Evaluate reported problems and initiate appropriate corrective action including onsite visits and re­pairs as needed
    • Provide product information to internal and external customers by answering technical questions of varying complexity
    • Processing orders for parts as requested by internal and external customers


    About you:

    • Minimum 0-2 years of equipment technology experience
    • Entry level exposure and knowledge of basic test instruments to include multi-meters and refrigeration gauges with a basic understanding of refrigeration, electrical and plumbing concepts and design
    • Ability to read schematics and blue prints
    • Basic CAD or mechanical drafting skills helpfu
    • Proficiency using Microsoft Word and Excel
    • Associates degree in mechanical/electrical equipment technology and/or relevant experience


    If you want your contribution to be appreciated and valued, consider the wide array of benefits and perks Follett is proud to offer:

    • Working in a culture committed to teamwork, innovation, honesty, integrity, and respect
    • Competitive compensation and benefits program
    • Celebrating during company events
    • Promoting health and wellness encouraged by wellness incentive program
    • Educational Assistance and Leadership Development
    • Sharing in the company’s success through profit sharing

    If this excites you, then Follett is where you’ll want to continue your career. Submit your most recent resume.

    Follett LLC is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants.


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